Shame!


Member Rating 1 out of 5 by a traveler from Travelocity.com on August 27, 2007

I booked and received Hilton confirmation on July 3rd for the night of August 16th. Not only they had the nerve to debit my credit card the total amount of the stay on July 4th (1 and a half month before my stay) but when we arrived the room was not available due to an overbooking from the hotel.\nThey had all the time to inform me about this inconvenience, thus allowing us to choose another hotel.\nOn the contrary, at our arrival, an arrogant duty manager offered as compensation a bottle of\nwine (!) and accommodation in a lower class hotel in Dunkeld village, granting us with the so-called suite. The hotel was old, quite shabby, with vintage spider nets on the windows of the room, which was bad smelling due probably to no occupancy in months. It was on the main road of the village so the noise of the traffic was loud and annoying. To top it all we waited for half an hour in respect of the agreed pick-up time for the driver from the Hilton to be taken for dinner, actually no-one had told him that he was supposed to fetch us and we had to call him. We had chosen Dunkeld Hilton for its class, peace and beautiful location and we have been obliged to sleep in a lousy village hotel.\nTo finish this long story, I received a few days ago an e-mail from Hilton thanking me for staying in their hotel\n
Hilton Dunkeld
DUNKFIELD NEAR PERTH
Dunkeld, Scotland, PH8 0HX
44-1350-727-771

http://www.igougo.com/tvly-review-r100663840-Shame.html

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