a traveler from Travelocity.com
on October 27, 2006
Had typically been a fan of Topaz. However, after they overcharged my credit card I contacted the manager who indicated he would correct the problem. After several weeks of waiting, no credit appeared on my account. Called the manager again -- still no response. Contacted Kimpton headquarters -- no response. What a horrible way to deal with customers - if this is the Kimpton standard I will never stay at a Kimpton hotel again.
©Travelocity.com LP 2000-2009