Sub-standard Service

by a traveler from Travelocity.com on April 24, 2006

This property is promoted as a "luxury" property, but nobody told the staff. Personel seemed to be teenagers with little understanding of quality service. Bathroom wasn't clean on arrival, bedside lamp didn't work. At the front desk I asked if I could get a late check-out, I was told "I can't authorize that". So what does the front desk do? Rooftop pool area was closed all weekend for private parties. Back to the Biltmore.

Canary Hotel
31 West Carrillo Street
Santa Barbara, California, 93101
(805) 884-0300

http://www.igougo.com/tvly-review-r100655977-Sub-standard_Service.html