a traveler from Travelocity.com
on May 22, 2009
After bad experiences at the Mantra Esplanade in Cairns, it's unlikely I would stay at a Mantra hotel again. Overlooked in the fine print, there was no housekeeping service provided for the one bedroom apartment unit. Four days is a long time to go without clean towels or having the garbage taken out. The phone never worked. The electricity blew out if too many outlets were in use. Front desk staff were pleasant but ineffectual. We were assured multiple times that the phone and electricity would be fixed that day, but it never happened. After awhile, it felt like they were telling us whatever they thought would make us feel better, with no intention of fixing anything. All this place has going for it is a nice location.
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