a traveler from Travelocity.com
on May 12, 2009
Pictures on the web are deceiving! First, when we arrived, we were delayed after checking in earlier the same day with another clerk, and put in a room ($*** per night) that had a chipped tub that was so cheaply repaired you could still see the chip. Curtains in the room were soiled/stained. The airplanes landing and taking off in the morning, which we were not warned about kept my mother awake and the surrounding occupants were noisy throughout the night and at 6:00 a.m. every morning. Second, there were no people of color in sight and the feeling of resentment was displayed by many staff members, which was picked up on even though all the while they waited on us, but you could still feel the under current of resentment for who they thought we were and/or about. The toilet in the room gurgled throughout the day and night as well. The view from the room was spectacular, but when I asked for a room for a light sleeper, we were put on a floor that did not accommodate that at all.
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