a traveler from Travelocity.com
on April 27, 2009
The hotel and staff were great! Our room was very nice, with all the extras. The staff went out of their way to make our stay exceptional! But I have to say that one episode put a damper on our opinion of the hotel. We accidently dropped a souvenir mug on the glass-topped end table and broke the side of the glass. We reported the incident to the front desk immediately, and then again the next morning. We wanted to make sure the staff was aware we weren't trying to shirk our responsibility for the break. We were charged $80 for the glass top. I feel the charge should have been absorbed by the hotel, since we had paid for our stay.
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