the bad very bad stay was reservations dept fault

Member Rating 1 out of 5 by a traveler from on March 28, 2009

Well they gave us a room for the night for our problems so we could talk to the manager. When we talked to the manager she said someone should have called me either from reservations or from the hotel saying the card number they had was inactive. They had all my contact information and if they would have called or writing or emailed we could have made proper arrangements but since I thought all was well. So when we finally talked we had to end up calling my friends father and embarrrasing us to ask him to loan us the money do you know how much stuff we had to deal with because of that. The people at the hotel were great but those that make sure the money was there made our overall experience horrible.
Holiday Inn Express Cancun
Cancun, Mexico, 77500

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