a traveler from Travelocity.com
on December 18, 2007
I had hoped that after our complaints to the Better Business Bureau and the Chamber of Commerce, the Inn would address the issues my family experienced. I see this is not the case as things have not changed. We could not even get the management to respond to our many phone calls and emails. When they decided to respond they denied everything! The Board of Health needs to show up unannounced...I made this recommendation!!! Believe me....chipped paint, stained linens, moldy odors and general uncleanliness are unacceptable and need to be addressed! Also, the online photos are way outdated and I see these are also still up and running! Trust me we travelled for several hours and left without a refund with two very small children (Inn policy...must call business office next business day for a refund...no Manager available and finally as mentioned the BUSINESS OFFICE DOES NOT RETURN CALLS FOR A REFUND) Had to go through our credit card to get a refund!!!
I pass this along because it is the absolute truth....
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