a traveler from Travelocity.com
on July 3, 2007
We arrived to find our reservation was not as we made it and the front desk staff was unwilling to make any changes. After a full hour of pleading, begging and explaining we were able to obtain the room we reserved starting with the next day. Food was adequate, although bland and uninspired and very little Mexican--even the orange juice is watered down. The beautiful location is ruined by a facility that needs a facelift and an owner who is interested in something other than the Italian tourism business. As non-Europeans, we felt like unwanted interlopers.
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