a traveler from Travelocity.com
on June 30, 2009
To say that I was disappointed in my stay would definitely be an understatement. When I inquired about the 8th floor, I was advised that all of those rooms ere occupied. I later found out, they were not occupied - but reserved. I called customer care, and basically was told "What do you expect us to do?!" I shared my concerns with the desk staff as well as the General Manager. X advised the people on the top floor had paid to stay on the top floor. When I asked him, what the difference in the rate was - he BLEW up!! He advised that it was not about money. The reason that I did ask, was that I was prepared to pay the difference. He advised that the last time that I stayed at that hotel; I screamed and threw a fit until I got my way. This is completely false. I had a very pleasant stay there in November. But he was VERY RUDE. Initially the General Manager was short, abrupt and rude. Certainly not the attitude and behavior that I would expect from a professional. I spoke with him face to face, and his tone and responses changed. He apologized, and advised we could use his chef as need, on him. And later we received a bill. This is was very disappointing. I have come to expect more for Marriott's. I thought the stay in Mississippi was just a fluke. I did not have a very pleasant experience there either. But I just thought that it was just the guest service person having a bad night. This very same attitude seems to have spread through Marriott?s like a cancer. I used rewards points for the Ypsilanti stay, and I would NOT refer anyone else to this property.
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