a traveler from Travelocity.com
on June 2, 2009
Hotel is in excellent location. Very close to Picadilly tube station, maybe 10-15 minute walk. You can also walk to many places from hotel. Desk & concergie service very good, very professional, nice and eager to please. Room service to turn rooms in morning & evening excellent . However, Room was NOT completely all that great. Bed was EXCELLENT, most comfortable bed I have ever slept in my entire life!! Very luxurious down comforters, pillows, sheets, it was terrific. The bad part is that our television did not work upon our arrival of hotel and went out twice after the first service call. The sink in bathroom had bad sink stopper that did not drain properly and we had to call service desk for that as well, it flooded the sink a couple of times. For being a five star hotel, I did not expect to have these type of problems, so I would rate this hotel a very high four, NOT a complete five star. Our room was also not ready when we checked in & had to wait 30 minutes. Overall, hotel is okay but not truly worth the high cost b/c its not really five stars. Would stay at different hotel next time.
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