a traveler from Travelocity.com
on May 4, 2009
We stay at the Wichita Hyatt 5-6 times a year and they make us feel like it is our second home. From the night manager to the bellmen you will find nothing but the best. Front desk attendants exemplifies customer service and could not be any better. She is great at anticipating your needs and if you have a problem, she gets it solved and if she can't, can. The other desk attendants are great as well. They go out of their way and handle a busy line of customers beautifully. They were kind enough to help us with printing our boarding passes and was very pleasant about it although it held her up from leaving. She gave no indication of anything but kindness and attending to finishing our flight information. the night attendant and I have seen her handle crowds of people (they have weddings and conferences there occasionally) with grace, patience and expert knowledge. She has gone out of her way several times for us and even on one occasion locating a refrigerator for us at 4 in the morning for my son's medicine. The kindness and attentiveness reflects on his people and it is just a really nice place to stay.
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