a traveler from Travelocity.com
on May 11, 2009
The hotel was great, the service was outstanding, but I had a billing problem, and six weeks later, it still has not been resolved. Hyatt Customer Service has misrepresented, misled, obfuscated, and the list goes on. They are not easy to deal with. If you prepay your stay, you probably won't have a problem.
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