I'm begging you, don't go.

Member Rating 1 out of 5 by a traveler from Travelocity.com on March 17, 2009

I'm not one for writing reviews. In fact, this is the first time I've ever been so horrified as to feel compelled to write a review. I stayed 4 days and 3 nights at Barcelo Costa in March 2009. In all fairness, the hotel itself was relatively clean. I had a minor ant invasion in my room, but the property was okay overall. It was the food and the service that shocked me. First, if you're going to Mexico in hopes of some strong margaritas and some fabulous guacamole, this is not the place for you! The drinks were extraordinarily weak and the food was abhorrently inedible. The "snack bar" was a a series of cheeses that had sat under a heat lamp so long they looked wilted and diseased. The restaurants, with the exception of breakfast, served nothing but sad examples of Mexican cuisine. The bread and tortillas were stale, the meat was old, the vegetables were wilted and the desserts were poorly made and appeared to have sat out for a minimum of 3 days. Second, the service was the worst I have encountered in my life. I have traveled internationally to numerous destinations and have never experienced the extraordinary lack of service as was offered at this hotel. For example, I requested help confirming my shuttle to the airport. I was told by every employee of the hotel that they "did not have an outside line" and that "I would have to call from my room." I had an extremely difficult time believing that a hotel had no outside phone line, but was even more horrified when I was charged $6.00 for a 2 minute local phone call. I could talk for days about how disappointed I was in this trip. Save yourself the headache--don't go!
Gran Costa Real Resort and Spa All Inclusive
Blvd. Kukulkan, km. 4.5
Cancun, Mexico, 77500
+52 (998) 881-7300


©Travelocity.com LP 2000-2009