a traveler from Travelocity.com
on March 17, 2009
Perhaps it's just a sign of the times, but they could not have run this place on more of a shoestring. One call gets you everything you need...cause only one person is on staff. to take rooms service orders, bring towels, lightbulbs, you name it. The restaurant closes at 2pm on Sat, noon on Sunday, never to reopen (the 800# didn't kow this). You can get dinner in their "upscale restaurant" (read..LOBBY BAR). Personally, I would not have chosen a full service hotel if I had known my only choice to feed my kids for dinner was in the bar. Want luggage assistance? We asked for it upon check-in, but was told there was none. A MARRIOTT WITH NO BELL STAFF??? Since when?? I made a living in the hotel biz before being a stay at home mom, from Holiday Inn's to Hiltons, to Westins and Omni's. Frankly, I wish we had stayed at a Limited Service Property. Full service, high price..high expectations. Limited service, lower price, low expectations. The good news? MOST of the staff were very nice, if not overworked, and it did show that they were overworked. The hotel was not very clean, probably they cut down in staff there as well.
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