a traveler from Travelocity.com
on March 9, 2009
I requested a specific room or room near, two weeks in advance so we could enjoy the red rock views . The room was not given to us nor a room near the requested room. The room we were given had a view of the parking lot. The pool heater was broken the whole time we were there. Then, an employee's broken car horn blared from the parking lot form midnight to 7:00 AM feet away from our room window. We called the desk to ask the car horn be disabled or towed away but we were offered ear plugs instead . Our room was older and had not been redone yet . The hotel offered no compensation for the night of no sleep.
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