4star facility --1star service

Member Rating 2 out of 5 by a traveler from Travelocity.com on February 24, 2009

Went there to celebrate a nice night out for the wife and myself. Was told I would get a King size bed but upon arrival was given a double queen? After speaking with 3 different persons all i could get was a rather unapologetic "sorry". No real desire to make better of the situation .Really felt like they could care less that I was spending my money and time there.Would definitely not recommend this hotel to someone that is expecting even average service.I could have gone to a Budget Suites and gotten better service and probably a better room.
Omni Mandalay Hotel
221 East Las Colinas Blvd
Irving, Texas, 75039


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