Dirty and Smelly

Member Rating 3 out of 5 by a traveler from Travelocity.com on February 13, 2009

My husband and I stayed for one night in December 2008. They gave us a corner room with balcony but neglected to tell us there was a pet room as well. We were greatful and excited because we could have fresh air. The room smelled like urine and smoke from the cigarette but when the sun rise, oh my gosh, there were white pet hair all over the floor. Looked like they did not vacuum at all. We had to tip toe even with our socks on. We told the staff at check out and he didn't even apologize. He just said, oh we are going to remodel the room anyway! He was a young guy, no public relation experience what so ever. Now we learn to ask for the room that has no pets.
Renaissance Long Beach Hotel
Long Beach, California, 90802


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