a traveler from Travelocity.com
on December 10, 2008
This resort is huge! The front desk did not provide any directions on how to navigate around the resort. We had to ask the parking valet which door to exit through to get to the gondola that goes to town. The front desk also did not explain the Winter Package that gave us a $50 credit on our account while we were there until we were CHECKING OUT. The foreigners that worked in the restaurant, parked the car, & worked in the ski shop were FANTASTIC! The locals need to learn from them on how to provide customer service. The resort is beautiful & the location is great.
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