a traveler from Travelocity.com
on December 5, 2008
With your stay at the Azteca you'll get a nice room that is well- appointed, in addition to a friendly, warm staff, delicious food, and more activities than you thought you could get at an all-inclusive. Not only were there non-motorized watersports but the catamarans are actually catamaran rides- the oh-so-friendly-and-fun water sport team will take you out for a sail- or a lesson so you can captain your own ship. The sit-down restaurants exceeded the food and service quality I've had at nice restaurants in the states. The buffets were available for wide swaths of time and the food was really delicious. The drinks were great and, to quote my friend, the best mohitos on the planet. The staff were as friendly and approachable as the guest was comfortable with- from nothing beyond "hola" to hitting the buffett or dancing after the nightly show. The rooms were more than adequate- they were clean, comfortable, well cared-for, and the furniture was in great condition. Several channels of TV were available in English (~5) as well as at least one each in German and French. Downsides: the whirlpool was not hot. There are no elevators but are accomodations for handicapped guests.
We took one of the tours the hotel set up for us called the Tulum Express. The tour guides were great- friendly and fun and informative and willing to chat beyond the canned speech. The downside was that you stopped at a bunch of other hotels making the one-hour trip to get to Tulum at least two hours which really cut down on our time at the ruins (which were nothing short of amazing). We had a great time and leaving was really painful-it really reminded me of staying with long-lost cousins with a great beachside villa.
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