Front Desk is HORRIBLE!!!

Member Rating 1 out of 5 by a traveler from on October 24, 2008

There were 2 Front desk clerks that had the WORST possible attitude ! It was as if my husband and I were inconveniencing them by checking in... First they required us to place a deposit for incidentals that was greater than the amount we'd PRE-paid for the room???? With out any explanation at all, only stating the obvious... that when we booked the room we agreed to present a vaild credit card and id when we checked in. After a back & forth with the front desk clerk about the situation, the manager steped in, and I must say he was very helpful and polite. However, I still had to ask the clerk what our room number was and how to get to the elevators. This hotel is described as a 3 star... Nahhhh, not so much! There was no TP in the bathroom when we checked in, there was no dining in the information packet they leave in the room, you're forced to pay $20 a day for parking, the sheets did not fit the king size bed. Also,there were no directions to point you to the ice machine, so I went to the front desk to ask where it was. Yes the night manager explained how to find the ice machine, but another employee took the initiative to actually get the ice for me since I'd come all the way from my room. Which was wonderful! During our 3nt stay our keys were de-activated twice. Which I was chastied and told "From now on keep the keys away from your cell phone & other credit cards!" I told the GM how unhappy I was,she seemed to care but only offered a coupon for free breakfast for 1 day for 2 people??
Courtyard by Marriott Buckhead
Atlanta, Georgia, 30326

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