a traveler from Travelocity.com
on September 28, 2008
Overall we were satisfied with the hotel. The location was very convenient for the Earls Court tube stop and restaurants, post office, etc. on Earls Court St. Our room was adequate, the bathroom was very nice, very clean but small. Some things did not work at the beginning of the stay, - the telephone, our safe, but were fixed in a timely manner when brought to the attention of the staff. We never did have internet access in our room, so taking our laptop was worthless but we did use the internet downstairs without a problem. We did not have a problem checking in but others were not so lucky. They waited all day for a room and still didn't have one at 6:30p.m. The staff was always pleasant and helpful.
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