a traveler from Travelocity.com
on August 25, 2008
I have never written a review and I thought I would never, but after stayed in this Montreal Delta (475 Avenue Du Pr?sident-Kennedy), I have to.
This is top of my worst experience in a so called 4 star hotel :
First, once we enter the room, my kids found some dirty beer caps still on the floor, room was not properly clean, and they almost hurt their feets, lucky my boy still had his socks on!
And about 15 minutes later, 2 other guests just entered our room in the middle of our changing our clothes, we called front desk and they said will send someone a set of new access cards right away. After 3 hours, nobody showed up and I tried to called more than 10 times in between to the front desk and no one answers. Finally, I have to try to call the operator and connect to the front desk and after a long ring, someone answered and send us the new access cards.
When I told me about how the room condition to the staff, all she said was "OH!"
Very bad service and experience and I very close to check out but was very tired after been travel almost a week ahead before Montreal, our last destination of the trip.
I have been in Montreal over dozens of times and this was the first time I stayed in Delta Montreal and I will never never stay in Montreal Delta again even they pay me for it!
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