a traveler from Travelocity.com
on July 22, 2008
My family and I stayed at oasis cancun, at a cost of approximately $*. airfare inc.,
the best part of the stay was the ocean view and the pool staff, who were very kind and family friendly. The accomadations were atrocious! There were leaky ceilings, our room had mold on several walls, giant cockaroaches, and the worst part was the fact that our room toilet was broken for 5 of our 7 day stay. When we first began to complain about the toilet, we were told that it would be fixed immediately, which did not happen. After the 3rd day, we were very irritated and demanded to have it fixed, but were told the hotel did not have spare parts for toilets. My family and I had to use an adjacent rooms toilet or the public toilet in the lobby. The staff pretended they did not understand our disappointment and asked us to use the hole in the floor to relieve ourselves. We were not allowed to have water out of the filters, unless we purchased it at a cost of $4 a bottle, for each of our family and friends ( there were 9 of us total) this was supposed to be an all inclusive vacation. Apparently, all inclusive doesnt include drinking water. By the 5,6,7 day I could not wait to go home. The manager offered us an upgrade that was never accepted by any other staff, we were denied the upgrade several times. Finally, we were offered a coupon to return within a year to make up for the awful conditions, we will NOT be going back. I suggest you look into a different hotel if you have plans to visit Cancun,but if you do beware of the excursion salesmen.
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