If they only cared to make it right....

Member Rating 2 out of 5 by a traveler from Travelocity.com on July 19, 2008

The front desk messed up our check-in and our reservations were incorrect. The front desk clerk was indifferent and even lied to us when she told us she had canceled our other reservation at the Marriott (I'm glad I double checked). The front desk manager said he would make it right and didn't. The general manager of the hotel never even responded. The restaurant and housekeeping people were excellent, but the extremely poor and incompetent front desk would keep me from returning here. My friend felt the same way.
Hilton Santo Domingo
Santo Domingo, Dominican Republic
(809) 238-5059


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