a traveler from Travelocity.com
on July 8, 2008
My husband and I checked in on a Saturday afternoon and left our brand new (less than two months old) car with the valet at the front of the hotel. The valet sign clearly said "Best Western Hotel California Valet Parking". When we had them pull our car to go to dinner, there was a huge scrape on the driver's side door. The desk manager told us that they were not responsible because they contract out the service and that we were welcome to leave, however they would be charging us for that night regardless. We were treated so poorly that we called BW corporate offices and lodged a complaint. The rooms were old, grimy and small. The location was basically in the ghetto and the staff at this hotel was the rudest I have ever encountered. Please beware: Best Western Hotels are individually owned and operated so the only recourse you have is lodging a complaint against that particular hotel if something happens and while they are very friendly they are unable to prevent the hotel from charging you in the event that you leave because of their lack of quality.
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