a traveler from Travelocity.com
on June 30, 2008
I booked a two night stay that this hotel to visit New Orleans and friends. The rooms are decorated very quaint and cute. However, they were rather same in size, especially the bathroom. I must admit that the front desk personnel lacked customer service skills. They were rude upon arrival and especially when a problem with room occurred. After checking in, we notice that we were given a smoking room. We asked to be transferred to a non-smoking room and were told to basically deal with it because it shows up in her system that I requested a smoking room. Why would non-smokers request smoking rooms? The front desk agent went off on us and said that all the non-smoking rooms were given out. No solutions were given. I insisted on a refund. Checked into a nicer hotel that offered better rates.
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