a traveler from Travelocity.com
on May 28, 2008
Enroute, I had a delay, and instead of changing my arrival date, the clerk on the phone cancelled my reservation. At check-in, they refused to honor the free breakfast offer advertised on THEIR website, but since I was a Priority Club member, I had to choose between 500 extra points, one breakfast per day, or two drinks per day at the bar. The clerk directed me to parking that was not the most convenient to the room. There was no way that they had vacumed between the bed and nightstand, nor the worktable and the TV cabinet, nor the TV cabinet and refrigerator. The AC was set way too cold, and the fan was so noisy. There were disgusting clumps of dust on the air intake. There was no stopper for the sink, and the shower took almost five minutes to get hot water. The wireless internet would not connect, and the tech support told me that they needed to call the hotel to have them reboot their server. It was over six hours before I could connect. The indoor pool area was flooded, and the water on the floor was muddy. The water in the pool itself was a murky green color. One of the vending machines didn't dispense the product, and the desk staff told me to call the number on the machine -- which was an answering machine and I never got a response. The best thing was the extensive breakfast buffet, but the servers were slow and inattentive.
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