a traveler from Travelocity.com
on May 7, 2008
This hotel has serious issues with service and maintenance. The safe in the room didn't work so I had to call maintenance to fix it. The internet access,which they charge you alot of money for, didn't work either. I spent over half an hour on the phone with a technician who eventually got it to work. The problem was at their end, not mine yet they still charged me for the access. In room movies didn't work either. Maintenance technician had to come twice to fix it. Someone on my floor had a loud party at 4 am and you could hear everything through the walls. No one ever came up to ask them to keep it down either. When I first booked the room, I took advantage of a special package that included the second night for 50% off and a $40 credit towards food. I decided to extend my stay by 2 nights and I requested the same package. First they forgot to credit me the 50% off the room rate and then they refused to honor the $40 credit for the second package. The final straw was that the parking was never added to my bill, no one mentioned it when I checked out but then I couldn't get my car out of the parking lot so I had to go back to the front desk and pay separately for the parking. No apologies from anyone. I couldn't wait to get out of there. I would never pay those ridiculous prices again for such incredibly bad service.
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