Bait and switch, dirty glasses and shower

Member Rating 3 out of 5 by a traveler from on April 23, 2008

Our offer stated the room came with free internet and free parking. Seems like those should be included but, when we arrived we found out they weren't even included in our "special offer", let alone for everyone. We were expected to pay $10 a day for internet. You would think services that are offered for free in budget motels would be free in a Hyatt, but apparently not. What's worse is that due to the location, you don't really have a choice about the parking. There is no where else to park but, at the hotel garage. When we inquired about the apprant bait and switch regarding the internet, we were told they would look into it and call us right back. Never happened. We also noted there were dirty glasses (with rings) and the shower was dirty with spots. It's not that spots are a problem but, how do you clean a shower and leave spots? We can only assume that it never was cleaned from the prior guest. The breakfast buffet was a little over priced at $15, especially considering the far was pretty standard eggs, bacon, etc. It tasted very average. When we went to check out and voice our concerns about all of this, we were informed that we also had a FIFTEEN dollar charge for listening to the music on the T.V. While listening, it said it was a free trial for 5 minutes and there was a timer counting down the 5 minutes. Well at the end of the 5 minutes, it just charges you. No warning, no posted price, nothing. A total GOTCHA! charge. In the end they waived all the extra fees and we only had to pay for the room. But I will never go back.
Hyatt Regency Wichita
Wichita, Kansas, 67202

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