a traveler from Travelocity.com
on March 31, 2008
This was one of the worst hotel stays ever. They had us booked into a smoking room, my reservation was for non-smoking. I had to call the travel agency to get the hotel to come up with another room, and we went from a suite with 2 beds to a suite with 1 bed and a fold out couch in the living room area. My kids didn't want to sleep on the couch-bed, all the noise from the pool area was a little frightening to them, so my husband and I spent our vacation sleeping in separate rooms. And the way the rooms are set up, if you have to sleep in the living room area, you are only feet from the pool, outdoor bar, and billards table, and all the loud talking and laughter that goes along with a bar at night. The couch, when folded out, had a wafer thin mattress, and takes up the whole room, so we had to make it up first thing in the morning...yes, I got to spend my vacation making up a bed 2x/day. The staff was rude, after calling and asking about getting an extra towel, I was afraid to call the front desk again, the woman was rude and sarcastic. When I made up the couch the first night, I unfolded the blanket, and found long black hairs scattered all over it...so they were apparently not washing the blankets between guests. There was mold on the ceiling of the bathroom, and mildew around the tub. The free breakfast is a joke, the orange juice is actually weak Tang, there is not enough seating, cereal ran out , the fruit is canned fruit cocktail. I cannot say enough BAD things about this hotel.
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