a traveler from Travelocity.com
on March 14, 2008
We stayed here for a one night ski trip/getaway from Denver. Everything was fine until we checked the bank record and realized we were charged double!! They charged for 2 nights and we only stayed 1. I thought it was a simple mistake with a simple solution. But after countless phone calls and emails, they only refunded me half of the 2nd night (the night that I was sound asleep in my apartment in Denver). The General Manager has ignored all of my phone calls and emails and his staff is only authorized to refund half. So when you're calculating the cost of your stay, go ahead and double the cost because they may rip you off.
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