a traveler from Travelocity.com
on February 22, 2008
We booked a deluxe bund-view room with a king bed, but were given a regular bund-view room with two double beds. I called the front desk and was told the type of room we booked was all full. The girl said she could move us to another room tomorrow. I refused her offer and demanded an upgrade right away. 2 minutes later, she called and moved us to the executive floor, where we stayed for the entire 5 nights. (I speak fluent Chinese, which probably helped a lot.) Other than that incident, we were very satisfied with the room and the staff. The hotel is located in a not-so-pleasant neighborhood, but near many city attractions.
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