a traveler from Travelocity.com
on January 20, 2008
We were pleased with our stay at the Krystal. Having stayed there about six years prior and then reading current reviews, we were considering switching to another hotel before departure. When we got there we were pleasantly surprised that everything was pretty much the same - Great! We did not have all-inclusive, so we were not restricted to just the hotel food, which was good, but many guests were complaining that now there are only 2 restaurants. There are of course time-share owners there also, but as a hotel guest, our room was clean, quiet, in a good location and large for three people. The grounds are beautiful and the staff is kind and helpful. You must remember that this is a Spanish-owned hotel and expect some differences in the culture. It is in a perfect location too - centrally located in walking distance to shops, the marina where the cruise ships come in, and even Walmart! There are buses outside for your convenience too! Currently, there is some construction which is evident, but we were not affected by it. All in all this was a very nice hotel and I would recommend it to anyone. This was our fourth time to Puerto Vallarta and we have stayed at other properties which were fancier. We, however, enjoy the authenticity which might not be for everyone. As a note, there are no refrigerators or coffe pots in your hotel rooms which may inconvenience some people. There is a new mall next door with inexpensive restaurants and even a Starbucks. It was not busy season but you must be prepared to awaken early to reserve a pool chair. If you are not extremely picky or high maintenance then the Krystal would be an excellent choice. Can't wait to go back!
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