a traveler from Travelocity.com
on November 24, 2007
I had an early flight so returned my rental car and turned in early. It was only then that I turned on the air. I was in a traditional Doubletree suite, but the air conditioning unit was in the wall only feet from the bed. The sound was like none other I had heard coming from a cooling unit. There was no way to set the thermostat to keep the fan on low but constant, so it went on and off with an extremely loud fan that blew directly over the sleeping area. At 9:00 P.M. I called the front desk and asked if that extreme a noise was normal and if any of the units had the air unit located other than near the bed. I was told that the unit was not malfunctioning and that all units were located in the same place. I felt that once they had my credit card on file, the Doubletree philosophy of "caring" no longer existed. It was so bad that had I retained my rental car I would have moved to a different hotel.
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