a traveler from Travelocity.com
on August 23, 2007
Excellent property, good views, friendly and helpful front desk staff, clean and comfortable rooms which are very well appointed....BUT, the executive management at the hotel is completely worthless when it comes to providing proper customer service. On top of that they are arrogant, snooty with stiff upper lip type attitude and totally lack basic customer courtesy skills. A problem I had during my 1 night stay was not resolved to my satisfaction even though I tried to offer a constructive solution to a noise related problem. My solution would help future guests not get rudely awakened in the early hours of the morning by the hotel's peppy high heeled staff walking on the concierge lounge hard kitchen floor above a particular guest room. So hope you think twice about staying here or ensure that your room is not directly below the concierge lounge. Hope you don't have any complaints or at least don't have to deal with the management staff!!!
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