a traveler from Travelocity.com
on July 4, 2006
Comfort Suites has a 100% satisfaction "guarantee." Don't count on it. We had 3 nights reserved for two rooms. Both rooms had been smoked in and "scented" to cover it. We complained and were told they were non-smoking rooms. Nobody even checked. Staff refused to move us because they were full. Local management gave us a 20% reduction for one night in a bad room. Comfort Suites will do nothing because Savannah is a local franchise. Stay at your own risk. And don't expect Southern hospitality.
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