a traveler from Travelocity.com
on September 30, 2009
When we checked in, the front desk lady was very nice. Actually, she encouraged me to skip the online reservation process and call the hotel directly. I don't know what the rate might have been if I had done that; the sign on the room door indicated the regular rate was over $per day. I would never pay that much. Room was large and fairly comfortable. Air conditioning worked, and the bedding on the bed was nice. But.... Tile floors in the room give a sense of "cheap". No bath mat in the bathroom made the floor slick and dangerous when wet, and when we asked for extra towels AND a bath mat, none were delivered. The breakfast that "everyone raves about"? Pretty basic, actually. Maybe it's just that I don't like to eat out of plastic and paper. Orange juice had a weird taste, like out of a can. Toasters didn't all work right. But the thing I really didn't like at all was that when we went to check out, someone (staff member) had changed the room rate to $ higher per day. If I hadn't been careful to check this, or if I had just blindly signed the receipt, it would have cost me even more than it already did. I don't think it's okay to change the room rate like this, and the explanation was weak. For what I paid, I expected more and better.
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