a traveler from Travelocity.com
on September 10, 2009
After a long and rough cruise, we were looking forward to getting a quick nap after we checked in but before our dinner reservation. What were we thinking. Upon arrival to the hotel at approximately 1:30 pm after driving 4 hours, the front desk clerk, barely gave me time to walk up to the counter when he rudely shouted, "check in is after 3PM and there are no rooms ready, so come back sometime after 3". What a jerk. I asked how long after 3 and he just snapped, "don't know, cause we're going to be full tonight". I was a disgusted and told him to cancel my reservation that I would find another hotel. He said he couldn't cancel since it was not 24 hrs notice and when I asked to speak with the manager, he said he was the manager. I asked to speak with his manager and he told me he had none, as he was the "OWNER" of the hotel. IF THIS IS HOW AN OWNER TREATS HIS CUSTOMERS, I AM GLAD WE DID NOT STAY THERE. Found a nice Marriott down the street with a huge rom (a little old and worn) but they were sure nice to us when we asked if they had a room available.
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