a traveler from Travelocity.com
on July 2, 2009
The staff has been super nice - especially the housekeeping staff. The hotel is one of the quieter hotels because it is away from the biggest areas of construction and heavy tourist foot traffic. It is close to the airport so you do occassionally hear jets fly over (really fast) but not at night so it should not be a bother. Two issues to point out to staff: 1) airconditiong in the two different rooms I had, struggle during the day. You need to fix that because the weather during my stay was mild (mid 80's) 2) your service provider (S0nic Wall) doesn't get even close to sonic but you do hit the wall with slowness and kludgy logins. Wireless dropped constantly and the staff had to reboot servers 2 times my first late afternoon I arrived. Even the computer in the lobby wasn't working. And staff - quit telling people the network is terrific - I didn't hesitate correcting one young lady that what she was telling new checkins was just NOT true. There were and ARE issues. Your provider is inadequate. NOTE: tell people to log into 172.16.0.1/auth/html and wait a minute for the authentication to take place, The click on the blue link to get you to the choice hotels page to kick off internet connectivity.- then wait for the server(s) to make the connection. This has got to be rated as 1 out of 10 when considering the high tech savvy available in Vegas. They are clueless about making it friendlier for the business traveler. Many thanks to entire staff for making this a peaceful visit. I will return hoping the internet has grown up for this property.
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