a traveler from Travelocity.com
on February 19, 2011
Location was great. Food was good. Price was very good. Weather was perfect. Solmar offered an all-inclusive program that few of the employees seemed to know anything about. We had to constantly tell employees that there was no charge. Steaks were not included and neither was room service. This was never listed anywhere until we checked into the hotel. The restaurant staff were friendly and helpful. The front desk staff was lacking. One front desk person was not at all friendly. There was no communication within the hotel of basic information including the hotel's own "theme" nights. The overall experience was good, but the hotel did not seem professional.
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