a traveler from Travelocity.com
on May 23, 2011
We continue to visit the Palace Las Americas only because of its staff -- personnel and executives, whom we have gotten to know well over the years (their friendliness and attentiveness). The last time was in May 2011, our tenth. Despite noticing great improvement over last few years in meals, while the service and attentiveness of the staff has remained excellent, the hotel has actually declined in excellence by lowering standards in evening dress code and evening behavior, due to change in policy to ensure high occupancy -- lowering prices to attract people who otherwise would have gone to cheaper hotels (particularly younger couples and singles), forcing cost savings in key aspects. This change is equally applicable to all other Riu Palace hotels. Gone are the days when the Riu Palace Hotels were distinctively different form the rest of the Riu Hotels and most other all-inclusive hotels. The only other Riu Palaces we are prepared to visit again (after several stays in each) are the Riviera Maya and Punta Cana.
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