a traveler from Travelocity.com
on April 17, 2011
I stayed 2 nights. the front desk staff was not so welcoming, instead of "welcome..how may i assist you today" they said "ID and a credit card". everything else was great. the room was lovely, clean and comfortable with a great view to universal studios. the housekeeping service was really good. the pool was deep, good for diving --but the water in the hot tub wasn't warm enough. i didn't experience any major problems. the location was great. there was a starbucks in the lobby and a lot of restaurants around. it's just 5 min walk to universal studios.
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