Not what we expected!!

Member Rating 3 out of 5 by a traveler from on April 27, 2011

My husband and I are Sol Melia vacation club members. We recently stayed at the Gran Melia for 10 days. We were very surprised how we were treated-- we basically were treated as regular hotel guests. This was not what we expected since we are vacation club members. Whenever we do travel to other hotels as members we are treated with outstanding service. Things that we would get for free as being a member this hotel charges you for it-- mini bar in room , some meals in the restuarants - basically the all inclusive is not what you think-- also what they state in their policy in regards to not reserving huts well let me tell you that if you didn't get one by 7:00 am you were out of luck- so what's the point in putting this in the policy if they are not going to stick to it. Once again being a member this was something that was already reserved for us. Some of the staff were friendly and some were not! If you are looking for a nice hotel, beach, pool and nothing else then this is the place for you.
Gran Melia Cancun
Boulevard Kukulc√°n Km. 16.5 Hotel Zone
Cancun, Mexico, 77500

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