Good location but the rooms are small and old.

Member Rating 2 out of 5 by a traveler from on February 12, 2011

I went with my sister. They wanted to put us in a small room just underneath the pavement! We asked for another one and they put us in a very small room a couple of floors up. We stayed there one night and it was terrible. Everything was old and very cramped. We asked for an upgrade and they put us in a nice room on the top floor that we paid extra for. Then they moved us back to the small room after 2 nights as they said the larger one was booked out. We left and lost our money as we just couldn't face another night. The lift was broken and we had to cart all of our luggage down the stairs with no help from any of the hotel staff as they were "too busy" to help us even though we asked. In the end it was not good value for money as you have to pay a lot of money for parking off site as well as the room. With the upgrade and the parking and the lost night we would have been better off staying at a nicer hotel nearby.
Grant Plaza Hotel
465 Grant Ave.
San Francisco, California, 94108
(800) 472-6899

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