Good hotel, should be better

Member Rating 3 out of 5 by a traveler from on May 25, 2011

I've stayed in Springhill Suites before and always enjoyed the experience. This particular one had the usual spacious comfortable rooms and generally courteous service, but several small glitches added up to less than a totally satisfactory stay: 1) the check-in clerk claimed that I had not reserved two rooms online, though I had, and adding another one took a long time; 2) the hotel internet service was poor--there were interminable waits to log on. I heard the clerk tell another customer that the system was overloaded with too many people trying to log on, but then why doesn't the hotel have enough capacity? 3) the smoke detector in my room emitted an intermittent buzzing noise all night, very annoying--I finally had to resort to earplugs.
SpringHill Suites Laredo
5940 San Bernardo Avenue
Laredo, Texas, 78041

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