a traveler from Travelocity.com
on March 13, 2011
After that, everything went down hill. When we first entered the hotel room, the rug was wet. We weren't sure why. We had four women staying in the room. The first person to take a shower discovered why the rug was wet. The shower in a handicap room has no tub. Just the floor with a drain. Apparently the drain was broken/clogged. The entire bathroom fukked with water and was not draining. So much so, that the rug in the room got wet. We are not talking an hour long shower either...it was 5 minutes. The rest of was were unable to take a shower and/ or even dress in the bathroom. I went to the front desk to lodge a complaint. The manager said they had never had a complaint before about the room (which I later found out from one of the people from engineering was a lie). In any case, the manager said he would have engineering have a look at it and leave me a voice mail. We went out. Upon retunrning to my room later that evening, there was no voicemail.The next morning, the first person went to take a shower. Again the same problem occurred, only worse. At this point I was VERY unhappy. We asked housekeeping in the hall to send up a mall and they said they would. After 20 minutes, I knew they would not send one up. I again contacted a manager. It was a different person. This time I had asked at the very least for a mop to be sent up. She said said that she would do so and check into the problem. Another 1/2 hour goes by. NOTHING!
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