a traveler from Travelocity.com
on April 14, 2011
I had a situation occur with my stay at the Westin in Savannah GA that was not resolved. I booked and pre-paid $260 for a river view King room for my one year anniversary with my husband. When we arrived we were told there was only a parlor/conference room with no bed available, however, it had a pull out sofa. A room with no BED? My husband has a very bad back and a pull out sofa was not the romantic idea we started out with when we booked our stay. The lady helping us offered us a discounted rate of $140 for our trouble since another room was just not possible. We agreed since really we had no other recourse. The room was functional, the sofabed was terrible but I would not have complained had the rate that had been offered been given. My account was charged for the full amount of $260, plus a deposit hold of $95. It's been a week, still don't have the credit.
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