rip-off - incredible

Member Rating 1 out of 5 by a traveler from on February 21, 2011

i paid top dollar for the highest price room they offered - a one bedroom suite. the only thing higher priced was the same room, so they said, with an ocean view room. the room they gave me had no TV in the bedroom and there were no headboards on the beds. when i complained i was told that was the best room they had. i told them that this was unacceptable and asked that they get travelocity on the telephone. they then decided that they had a better room - one with a tv and headboards. even then, the lania is 4 foot by 8 foot with cheap rusted metal chairs that i was reluctant to set on and the 'full kitchen' consisted of an 18 inch square refrigerator, a rusted stovetop and sink with absolutely no counter top space. the glasses, unbelievably, are the same cheap styroform 8 oz cups you get at the discount motels. and if you are planning on that sofa to be convertable to a sleeper, forget it!
Hilo Hawaiian Hotel
71 Banyan Drive
Hilo, Hawaii, 96720
(808) 935-9361

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