a traveler from Travelocity.com
on April 22, 2011
This used to be a nice place and we always tried to stay here when we visit Vegas but the last two times we were there we noticed things had slipped considerably. The Orleans used to provide a fun book at check but no more. Room maitainance has slipped. Carpets were filthy to the point of being black. We were shown 3 different rooms before we found one semi acceptable and then only when the hotel said that they'd have the carpet cleaned the next day. The staff is friendly and helpful but can only do so much. One good point, a small refridgerator will be delivered to your room, if requested, at no additional cost. Drink service at the casino machines were almost non-existant. Breakfast in the Courtyard restaurant was an unpleasant experience both times we tried it on our latest visit. Scratching the Orleans from any future visits. Too bad, we really liked the place in the past.
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